Frequently Asked Questions

  • Return and Refund Policy

    Last updated: April 10, 2024

    Thank you for shopping at Thee Ethereal.

    If, for any reason, You are not completely satisfied with a purchase, We invite You to review our policy on refunds and returns.

    The following terms are applicable for any products that You purchased with Us.

    Interpretation and Definitions

    Interpretation

    The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

    Definitions

    For the purposes of this Return and Refund Policy:

    Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Thee Ethereal, Philadelphia, PA.

    Goods refer to the items offered for sale on the Service.

    Orders mean a request by You to purchase Goods from Us.

    Service refers to the Website.

    Website refers to Thee Ethereal, accessible from theeethereal.com

    You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

    Your Order Cancellation Rights

    You are entitled to cancel Your Order within 14 days without giving any reason for doing so.

    The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

    In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

    By email: theeethereal@gmail.com

    We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

    Conditions for Returns

    In order for the Goods to be eligible for a return, please make sure that:

    The Goods were purchased in the last 14 days

    The Goods are in the original packaging

    The Goods are not used or damaged

    The following Goods cannot be returned:

    The supply of Goods made to Your specifications or clearly personalized.

    The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.

    The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

    The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

    We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

    Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

    Returning Goods

    You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

    To the address on the packing slip

    We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

    Gifts

    If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

    If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

    Contact Us

    If you have any questions about our Returns and Refunds Policy, please contact us:

    By email: theeethereal@gmail.com

  • Last updated August 19, 2024

    Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

    WHAT ARE MY SHIPPING & DELIVERY OPTIONS?

    We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.

    Shipping Fees

    Shipping fees vary. But we do offer shipping at the following rate:

    Shipping Method: Flat Rate 3-5 Business Days

    Shipping Fee: $7.00

    All times and dates given for delivery of the products are given in good faith but are estimates only.

    For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and  deliveries will be made within 30 days after the day we accept your order. For more information please refer to our Terms.

    DO YOU DELIVER INTERNATIONALLY?

    We offer international shipping to the following countries:

    • United States

    • United Kingdom

    • Canada

    • France

    Free shipping is not valid on international orders.

    For information about customs process:

    Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.

    ARE THERE OTHER SHIPPING RESTRICTIONS?

    Orders only ship on business day (Monday - Friday)

    WHAT HAPPENS IF MY ORDER IS DELAYED?

    If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

    For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.

    QUESTIONS ABOUT RETURNS?

    If you have questions about returns, please review our Return Policy: https://www.theeethereal.com/faqs.

    HOW CAN YOU CONTACT US ABOUT THIS POLICY?

    If you have any further questions or comments, you may contact us by:

  • For all media inquiries please use the Contact Us form. Or email us at theeethereal@gmail.com